TERMS + CONDITIONS
By using the website of CARLEY KAHN LLC, you signify your agreement to adhere to the following terms and conditions.
PAYMENT
All product must be paid for in full before it will be made.
SHIPPING
Fabric is printed to order and takes approximately 2-3 weeks for delivery. Custom pillows take approximately 3-4 weeks for delivery. Your order will be shipped via UPS Ground and tracking information will be sent to your email address. Rush printing and delivery is available. Please email sales@carleykahn.com for more information. Memos are sent via USPS and generally arrive within 1-2 weeks, unless we are out of stock.
To help keep our shipping prices low for customers, we do not add insurance to packages or require a signature upon delivery. Nor do we accept responsibility for damaged or lost goods in transit. It is incredibly rare for packages to be lost or items to arrive damaged, but if you would like for us to add insurance or require a signature to your shipment, please contact sales@carleykahn.com with your request.
INTERNATIONAL ORDERS
All international orders are shipped via TNT unless otherwise requested. Please note that our fabric is sold by the yard and that pricing is in U.S. dollars. DISCLAIMER: Many countries charge import/customs fees and/or taxes. If your shipment is processed by customs, CARLEY KAHN LLC is not responsible for any of these fees. Thank you for understanding.
COLOR ACCURACY + PRODUCT VARIATION
Due to the natural fiber content of our organic fabric, subtle variations of color and texture may occur and are to be embraced. The natural color of linen and cotton will change slightly from crop to crop, based on rainfall, soil mineral content, etc. Additionally, while we do our best to represent colors accurately, please note that individual computer monitors display color slightly differently. We strongly suggest ordering swatches if you are concerned about colors.
RETURNS
Our products are made to order and all sales are final. All sale items are final and non-refundable. If you believe your product to be defective and it has not been cut, please email sales@carleykahn.com within 10 days of delivery so we can review your issue. The potential color and texture variations mentioned above will not be considered a defect and will not result in a refund or exchange. Carley Kahn LLC has a no returns policy on sale items.
DISCLAIMER: Our fabrics are not protected against subtle variations in color/texture, fading, natural wear and abrasion, stretch or shrinkage.
SALE OF GOODS
We sell all our products with the belief that they are of suitable quality and will serve their intended purpose. You as the customer must take into account your particular situation and the conditions of the intended site. Any and all defects should be reported within 10 days of delivery. Our liability will not exceed the value of the products in question. We are not liable for loss of profits and consequential, financial and other losses.
PRICING
Pricing is in U.S. dollars and CARLEY KAHN LLC reserves the right to change pricing at her discretion without notice.
OWNERSHIP
Unless otherwise indicated, all CARLEY KAHN LLC artwork, trademarks, logos and service marks (including but not limited to this website, text, photographs, designs, graphics, audio and video clips and software code) are solely the property of CARLEY KAHN LLC and its various third-party providers and distributors. This site or any portions of this site may not be reproduced, republished, duplicated, copied, sold, uploaded, posted, transmitted, distributed or otherwise modified or exploited for any commercial purpose that is not expressly permitted in writing by CARLEY KAHN LLC and its third-party providers and distributors.