FAQ

HOW DO I PLACE AN ORDER? Please send an email to sales@carleykahn.com with the name and quantity of the product you are interested in. If you are an interior designer or architecture professional, we welcome you to sign up here for a trade account.

CAN YOU SHIP INTERNATIONALLY? Yes! Please email sales@carleykahn.com with your order information and shipping address. All international orders are shipped via TNT unless otherwise requested. Please note that our fabric is sold by the yard and that pricing is in U.S. dollars. DISCLAIMER: Many countries charge import/customs fees and/or taxes. If your shipment is processed by customs, CARLEY KAHN LLC is not responsible for any of these fees. Thank you for understanding.

WHAT ARE YOUR LEAD TIMES? Fabric is printed to order and takes approximately 2-3 weeks for delivery. Rush printing and delivery is available. Please email sales@carleykahn.com for more information. Memos are sent via USPS and generally arrive within 1-2 weeks, unless selected samples are out of stock.

WHAT IS YOUR MINIMUM? We request a minimum order of 3 yards.

DO I NEED TO SEE SWATCHES BEFORE ORDERING YARDAGE? Due to the natural fiber content of our organic fabric, subtle variations of color and texture may occur and are to be embraced. The natural color of linen and cotton will change slightly from crop to crop, based on rainfall, soil mineral content, etc. Additionally, while we do our best to represent colors accurately, please note that individual computer monitors display color slightly differently. We strongly suggest ordering swatches if you are concerned about colors.

SWATCH OPTIONS: CFAs, STRIKE-OFFS AND MEMOS
CFAs vs. Strike-Offs
Our fabric is printed to order so we do not have the ability to offer a CFA. As an alternative, you may request a strike-off before your order is put into production for a small fee. The bolt of base cloth that your strike-off was printed on will be reserved for the rest of your order. This is the best way to be 100% certain about the color you will be receiving. Strike-offs are shipped via UPS Ground. If you require rushed shipping, please provide us with your UPS account number.
Memos
Individual memos are free and are shipped via USPS. Tracking, unfortunately, is not an option. If expedited memos are needed please provide us with your FedEx or UPS account number.

DO YOU OFFER TRADE PRICING? Yes! If you are an interior designer or architecture professional, we welcome you to sign up here for a trade account.

WHAT IS YOUR FABRIC SUITABLE FOR? Our fabric is intended for indoor use only and is not treated with flame retardant, stain resistance, etc. If you intend to use fabric for heavy traffic areas or for commercial use, please contact info@carleykahn.com and we can refer you to a commercial coatings company.

HOW MUCH FABRIC SHOULD I ORDER? Please contact your upholsterer to make an estimate based on the printed width of our fabric (54").

CAN I ORDER A CUSTOM COLOR? We will most likely be able to accommodate your custom color request. Please email sales@carleykahn.com for more information.

HOW DO I CARE FOR MY FABRIC? Although the fabric itself is preshrunk and washable (prior to printing), due to the absence of chemicals in the finishing process, our fabrics must either be spot cleaned or professionally dry cleaned (please use a "green" dry cleaner whenever possible). It can also be steamed or ironed on medium, as necessary.

PILLOWS All pillow inventory is currently for sale, which you can purchase directly through our ecommerce shop. We also happily accommodate custom pillow orders. Please inquire at sales@carleykahn.com and allow 3-4 weeks lead time for delivery. All pillow sales are final.

CAN YOU TELL ME MORE ABOUT THE ECO-FRIENDLY QUALITIES OF YOUR FABRIC? Our upholstery fabric is made of 100% certified organic cotton and organic linen fibers, which are unbleached and printed right here in the USA. It is third party GOTS (Global Organic Textile Standard) certified through the finishing of the base fabric (prior to printing). We print with water-based pigment inks that contain no heavy metals, utilizing a printing process that minimizes water consumption. Our inks form a strong bond with the fabric and have excellent color fastness. Heat and pressure are used to finish our printed fabrics instead of chemicals. Digital printing also allows us to have very small minimums and to print on demand, so as to avoid fabric inventory waste. Additionally, our printer donates its fabric scraps to local animal shelters and Carley sends her surplus strike-offs (leftover from the design process) to her cousin, who sews them into trousers for boys in Africa. We are always striving to improve our environmental impact within the constraints of our current finances, technologies and knowledge base.

WHY IS ORGANIC IMPORTANT? Traditionally grown cotton is considered the world's "dirtiest" crop due to its heavy use of insecticides, herbicides and synthetic fertilizers. It accounts for 25% of all the insecticides used in farming and 10% of all herbicides used in the world. These harmful chemicals are killing the subsistence farmers and laborers who grow the cotton. These chemicals can end up in the ground, air, water and food supply. Because organic agriculture doesn't use these methods, choosing organic is an easy way to help protect yourself, the planet and others.

CAN YOU TELL ME MORE ABOUT GOTS? GOTS (Global Organic Textile Standard) is recognized worldwide as the leading processing standard for textiles made from organic fibers. It requires all inputs to be from organically grown fibers, which prohibits the use of GMO seeds and requires the soil to be free of pesticides, herbicides and other cytotoxins. In addition to material input requirements, GOTS also has environmental criteria; water treatment is required to monitor PH, temperature and COD and BOD levels so that effluent does not impact our environment. It also has social and justice standards, ensuring that fair trade practices are used. All phases of organic fiber and fabric production must be third party inspected and certified according to GOTS' strict, uniform standards in order to obtain the certification label "organic'.

WHERE DOES YOUR FABRIC COME FROM? The organic cotton in our fabric is sourced on the global market. Whenever possible it is purchased from Peru, which has a high natural rain profile, requiring less irrigation for this thirsty crop. Otherwise, it is grown organically in northern China, along with our organic linen. The spinning, weaving and finishing is all done there, as well, to GOTS (see above). Fabrics are then printed, cut and sewn here in the USA as we strive to support local manufacturing as much as possible. Ideally, a fabric would be printed within a short distance from where it is woven, but this is not the most important component of carbon footprint in fabrics. The most intense energy use is the growing and finishing of the fabric. With regard to our fabric from seed to finishing, the shipping from China to America accounts for only 2% of its overall carbon footprint.

CAN I RETURN OR EXCHANGE MY ITEMS? Because our fabric is made to order, we unfortunately cannot accept returns. We suggest ordering strike-offs before placing large orders (see above). If you believe your product to be defective and it has not been cut, please contact us within 10 days of delivery so we can review your issue. See our Shipping + Returns page for more info. DISCLAIMER: Our fabrics are not protected against subtle variations in color/texture, fading, natural wear and abrasion, stretch or shrinkage.

WHAT ARE YOU TERMS + CONDITIONS? By placing an order with Carley Kahn LLC you have agreed to our Terms + Conditions which may be viewed here.